KIDS FREE TEST: For each adult COVID-19 lateral flow test purchased, get one child COVID-19 lateral flow test free.

FAQ's

If you are travelling to a country from the UK, please remember that you will need to refer to your destination government guidelines for advice on which type of test you will need to take for entry into that country

Our customer support team are working to respond as quickly as possible but please allow up to 72 hours for individual email responses.

Please note that all the COVID-19 Home Sample Collection kits are non-refundable. Delivery is for UK locations only.

In Clinic Appointments Refund Policy

If you wish to cancel your appointment in our Chester clinic please contact us 24 hours prior to your booked appointment. Appointments that are not cancelled within this timeframe are non-refundable.

Covid-19 Recovery Certificate FAQ

Step 1 – Order your Covid-19 Recovery Certificate in your chosen timeframe (Express or Standard). Certificates are issued during our working hours Monday – Friday 9 am – 8 pm, Weekends 9 am – 5 pm

Step 2 – Once your order has been completed you will receive an email receipt with a link to a recovery certificate application form, simply complete this form with the relevant information including; Proof of a recent positive Covid-19 test certificate, preferably in a PDF format, and your passport number. This should take around 5 minutes.

Step 3 – After you have submitted the form your application is reviewed and will be verified by our medical team and if successful your recovery certificate will be issued by our medical director.

Step 4 – If your application is successful your certificate will be emailed to you as a PDF within your chosen timeframe. Travel to the many countries that accept Covid-19 recovery certificates without the need for additional testing.

A Covid Recovery Certificate states that you have had Covid-19, and have recovered, so are thought to have natural immunity from re-infection

A Proof of Covid Recovery, Covid Recovery Letter, Covid Recovery Certificate, Documentation of Recovery and Proof of Natural Immunity are different terms for the same type of certificate. They show that you have had Covid previously but are unlikely to have it currently, and so are likely to be protected from Coronavirus by naturally occurring antibodies.

To get a certificate, you will need to be able to show proof of a positive Covid-19 test and demonstrate that you have recovered from the virus. You will need to upload a photo, PDF or screen shot of your positive Covid-19 certificate (or NHS notification). This may also need to be shown before you travel, so please ensure you check the requirements for your destination before you travel. If you have submitted the required documentation to us, we will be able to issue you with the certificate within your chosen delivery time.

You can use the Certificate in any situation that required you to show proof that you have recently recovered from Covid-19 (therefore no risk to others). Some of the most common uses are for travel, attending large events and returning to work.

It is widely accepted that after having Covid-19 for 7 days, you’re likely to have recovered and no longer be infected. If you have had no symptoms for 48 hours. If you find that you’re still unwell, then it is likely that you have not yet recovered.

Great news. Your Covid-19 Recovery Certificate can be used again and again, and is valid as long as your immunity (which is detailed by each country, some say 30 days, others 180). These validity periods may change so we recommend that you check this before you travel or complete your assessment.

No, you must have had your test 7 or more days ago and have been symptom-free for 48 hours. As a responsible healthcare provider, Blindspot Global’s primary concern is your health, so we may apply stricter guidelines. Additionally, as most of our Covid Recovery Certificates are used for international travel, we need to consider international norms. When using your certificate, you’ll need to ensure you are following the guidance of the country you are traveling to. This approach can give you, and your destination country, the confidence that our certificates meet the highest standards.

You can apply for a Covid Recovery Certificate after 7 days of getting an initial positive result if you have been symptom-free for 48 hours (the first day of your symptoms or the day of your test is day ZERO). If you are travelling within 10 days of your positive test, or the start of your symptoms, we recommend wearing a mask whilst travelling.

This will depend on your destination. Some countries will only accept PCR tests, others will accept any type that hasn’t been taken by the patient themselves. We cannot accept photos of test cassettes, your tests need to have been verified by a healthcare professional, for a valid certificate to be produced.

Yes, the Covid-19 recovery certificate is perfect for you! Tests after recovery following infection with Covid-19 can be positive for months. If you have recovered and are still testing positive for Coronavirus but are not showing symptoms, a medical evaluation can assess if you have recovered and are no longer at risk of infecting others.

Anyone (aged 5+, in the UK) who has evidence of a Covid-19 test result between 7 and 180 days, and has recovered, is likely to be eligible. But each case will be assessed by a doctor who will be bound by their professional standards to only produce the certificate if they think it is safe and correct to do so. Note that in many countries, the certificate is only valid for 90 days following the positive test, in some, it’s only 30 days, so please check with your destination before you purchase the certificate.

Yes, we can issue certificates to anyone aged 5 and over.

PDFs and images can be uploaded at the end of the application form. Images of NHS test results can be uploaded too, but with the following requirements:

 

For all screenshots and screen captures:

 

  • The image must be of the entire screen, to show the toolbar (which usually includes the time) at the top of the page
  • For screenshots of websites, this must include the website address
  • For screenshots of apps, this must include everything on the screen at that time
  • For screenshots of text messages, this must include everything on the screen at that time, including the name/number of the sender

Any test (excluding Antibody tests) from a laboratory with your name and the test date is accepted. This can be a PDF from a private laboratory or a screenshot (or photo) of an NHS test result notification with your name and test result clearly stated.

No, we will need to see evidence of a test result from a laboratory. We cannot accept photos of test kits or test cassettes.

We will not be able to accept evidence if we suspect there to be issues regarding the validity of the evidence. Where there are signs of tampering of certificates and evidence, customers will not be able to resubmit future requests.

If you have any specific requests, please add this to the free text field at the end of the form.

Your certificate will be emailed to you as a PDF, within your chosen delivery timeframe. Certificates are issued during our working hours Monday – Friday 9 am – 8 pm, Weekends 9 am – 5 pm

We don't normally do this as it’s not typically necessary. Please contact us if you would like this to be done for an extra charge.

Our certificates are written to adhere to the baseline international standards. If your test certificate or the information you provide do not meet those standards, we will not be able to provide you with a certificate and we will give you a full refund. We will also give you your money back if your airline or the authorities of a country you are travelling to refuse your certificate, despite you meeting their entry criteria, but we will need proof of this refusal.

 

We cannot give you your money back if you have not reviewed the guidance of the airline travelling with, or the country you’re travelling to, and your certificate is refused because of this. This is why we strongly recommend that you check the guidance before purchasing a certificate.

You can find up-to-date information about entering the UK and Covid Recovery Certificates on the government website.

Many countries now accept Covid Recovery Certificates, including the USA, Australia, some member countries of the EU and many more. See our countries list above for further information.

We produce certificates that are accepted for travel to the USA according to the CDC, however, we strongly advise all travellers to check the US Government website before purchasing. As of 8 March 2022, proof of immunity (Covid Recovery Certificates) was considered valid in the US for 90 days. Further information can be found here.

We aim to produce certificates that are accepted for travel to the EU, however, we strongly advise all travellers to check the EU travel guidelines before purchasing. As of 8 March 2022, Covid Recovery Certificates were valid (but with some variation in validity of duration, varying between 90 and 180 days). Lateral flow tests are now accepted. Please note that not all EU countries have the same entry rules. Further information can be found here.

Yes. But we strongly recommend all travellers check the requirements of all airlines and countries and add any additional information required when they complete the assessment form.

General FAQ

Yes. You must register your kit online to receive your results.
REGISTER YOUR TEST HERE
You will be directed to our partners website Randox Health who will handle the registration of your kit.

Orders are dispatched Monday – Saturday. We recommend you place your order well in advance of when you need to collect your sample. Once your order has been accepted and actioned, an order confirmation email will be sent out to the email address provided when order made. When the products you have ordered dispatch, an email will be sent providing the tracking number of the courier. Please allow up to 2 working days for product arrival from receipt of dispatch email (which will include the tracking number). For any orders placed after 1.30pm (UK time) on a Saturday, processing of the order will not occur until Monday. Orders placed before 1.30pm on Saturday will be accepted and actioned once payment has been successfully process by Blindspot Global.

You will be sent instructions with your COVID-19 Sample Collection Kit. The sampling process is simple and takes just a few minutes.

Your URN is your Unique Reference Number. Your URN is found within your COVID-19 Sample Collection Kit on pre-printed labels. You must use your URN to register your kit You must always keep this URN safe.

You should receive an email confirming your registration was successful. If you are unsure if your registration was successful, please try to register again as the site will not allow you to register the same URN twice.

If you send your sample to Randox (Our testing partner) for testing, you will be notified when it has arrived at our laboratory.

If you have not registered your kit, but still have your URN, you can retrospectively register your kit. REGISTER YOUR TEST HERE

Your test results will be emailed to you, using the email address provided during the registration process. You will be notified via email with your results report.

If using a Randox Drop Box location, you will receive your results next day (up to 11:59pm) via email. If you are using an alternative courier such as DX, you will receive your result within 12-24 hours of sample receipt at our laboratory in Northern Ireland.

You will be notified via email of the result and what to do next.

You will be notified via email of the result and what to do next.

You will be notified via email of the result and what to do next.

General Travel FAQ

Orders are dispatched Monday – Friday. We recommend you place your order well in advance of when you need to collect your sample. Once your order has been accepted and actioned, an order confirmation email will be sent out to the email address provided when order made. Please 1-2 working days for product arrival from receipt of dispatch email. 

You will receive your results via email, as well as a certificate of your results to use whilst travelling. In order for your certificate to be correct, please ensure the information used during the registration process matches the details on your passport. We will aim to report your results next day (up to 11.59pm) from receipt of sample to our laboratories in Northern Ireland.

Where your testing provider conducts the day-2 and day-8 tests at a testing facility you may leave the house for your test. Where your tests are delivered and self-administered, if there is no one in your household or bubble who can post the test for processing, you may leave the premises to post your test.

CLICK HERE FOR HOW TO RETURN YOUR KIT - You will be redirected to Randox Health to see how you return your kit

Test To Release FAQ

We recommend ordering your kit no more than 30 days before your return date, to allow for any changes in government legislation.

It is advised that if you have COVID-19 symptoms then you should not use Test-to-Release. Visit the NHS WEBSITE for the latest information on what to do if you are showing COVID-19 symptoms.

When you arrive into England you must isolate for 10 days unless you have a negative COVID-19 test result. You cannot leave you chosen residence for any reason when you are self-isolating. Under the government’s TEST TO RELEASE GUIDELINES you can take a COVID-19 test on the fifth day after leaving the quarantine country.

you can only end your self-isolation once you have confirmed a negative COVID-19 test result. Until you receive your result, you must continue to self-isolate.

The government Test-to-Release scheme is private therefore you must pay for a test from a private provider, such as Blindspot Global.

Currently, Test-to-Release only applies to England, Northern Ireland, Scotland, Wales, the Isle of Man, Jersey or Guernsey have all released their own quarantine travel restrictions, please refer to local government websites for the latest information.

What can i expect now i have sent my sample?

Yes. You must register your kit online to receive your results.
REGISTER YOUR TEST HERE
You will be directed to our partners website Randox Health who will handle the registration of your kit.

Yes, when registering your kit online you can select the option to add the swab time and date to your results report. Your report will also include the test date and time.

You will receive your results via the email you registered your sample with, as well as a certificate of your results to use whilst travelling. Results aim to be reported next day (by 11.59pm) from our partners Randox laboratories in Northern Ireland.

Yes you can choose to add your passport details when registering your kit after you take your swab. This will ensure that your results certificate has your passport details included.

You should receive an email confirming your registration was successful. If you are unsure if your registration was successful, please try to register again as the site will not allow you to register the same URN twice.

If you send your sample to Randox (Our testing partner) for testing, you will be notified when it has arrived at our laboratory.

If you have not registered your kit, but still have your URN, you can retrospectively register your kit. REGISTER YOUR TEST HERE

Your test results will be emailed to you, using the email address provided during the registration process. You will be notified via email with your results report.

If using a Randox Drop Box location, you will receive your results next day (up to 11:59pm) via email. If you are using an alternative courier such as DX, you will receive your result within 12-24 hours of sample receipt at our laboratory in Northern Ireland.

You will be notified via email of the result and what to do next.

You will be notified via email of the result and what to do next.

You will be notified via email of the result and what to do next.

Contact Us

Should you require further assistance please contact us or send a message in the form.

Contact Blindspot Global today by phone or you can fill in the contact form and a member of the team will get back to you as soon as possible.
covid19help@blindspotglobal.com

Send us a message

Contact us today and our friendly support team will reach out as soon as possible.